What We Collect and ReceiveIn order for us to provide you the best possible experience on our website, we need to collect and process certain information. Depending on your use of the Services, that may include:
- Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
- Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
Opt-out of website trackingYou can opt out of being tracked by our Matomo Analytics instance below:
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
SubprocessorsWe use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
We use the following subprocessor to process the data collected by our websites:
|Data location and security
|Secure infrastructure for servers and databases and logs hosted in Frankfurt, Germany.
Retention of dataWe will retain your information as long as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect our legal rights.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.